Neighbor launches end-to-end resale program for outdoor furniture with FloorFound

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National initiative extends Neighbor’s commitment to sustainability while deepening customer relationships with a pleasant and easy returns experience; 80% of returned items resold within 30 days with an average discount of 28%

AUSTIN, TX, October 14, 2022 /PRNewswire/ — Pioneer and leader in recommerce FloorFound today announced a direct-to-consumer outdoor furniture brand Neighbor uses the FloorFound platform to streamline returns, extend its commitment to a superior customer experience, and recoup revenue from its high-end resold lounge chairs, tables, and chairs.

Through FloorFound, Neighbor offers high-quality returned items and opened boxes at a discount through a brand storefront and in marketplaces, including FloorFound Store. The program extends Neighbor’s high standards of customer experience beyond the initial purchase to post-purchase returns and resale. FloorFound manages all aspects of the program, from initial return to inspection, pricing, warehousing, resale and fulfillment.

“Using sustainable and eco-friendly materials is at the heart of our business, so launching a recommerce program with FloorFound was a no-brainer,” said Neighbor’s co-founder and COO. Chris Lee. “But the biggest benefit is the investment in improving the customer experience beyond the initial purchase. We offer free returns with 100% money back within 45 days, no questions asked – and FloorFound helps us deliver a superior experience that is smooth, fast and sustainable on many levels.”

Consumer demand for durability and value quickly made the new recommerce program a resounding success. Nearly 80% of Neighbor items on the FloorFound marketplace sold out within the first 30 days at an average discount of 28%.

“Neighbor prides itself on providing an exceptional shopping experience, whether purchasing an item Where return one,” said Chris Richer, CEO of FloorFound. “We are proud to partner with Neighbor to not only provide a simple returns process for their customers, but also help them recoup their revenue by managing the inspection, pricing and resale of these items. Our recommerce platform end-to-end makes it easier for any retailer to take advantage of the resale revolution to find new customers, generate additional revenue and keep items from ending up in landfill.”

FloorFound has designed every aspect of its end-to-end platform to meet and exceed both seller requirements and consumer expectations. The solution includes a destination marketplace (FloorFound.store), localized reverse logistics, fulfillment and inspection capabilities, merchandising, price intelligence, and syndication to major resale market channels. FloorFound’s solution also includes a strong fulfillment network of more than 40 warehouse centers nationwide and five dedicated recommerce centers in key markets across the United States. Together with its customers, FloorFound has helped keep over 700,000 pounds of furniture in circulation and out of landfills to date.

About the neighbor

Founded in 2020 by Nick Arambula, Mike Frettoand Chris Lee, Neighbor aims to create a seamless transition to underutilized surfaces outdoors with furniture designed with indoor sophistication and built to withstand the forces of nature. Their signature collection features sustainably harvested solid teak wood, weather-resistant, quick-drying foam cushions, and life-resistant Sunbrella.® upholstery that does not fade. Neighbor furniture is designed to fit any space; its modular system allows any configuration. For more information, visit https://www.hinighbor.com/.

About FloorFound

FloorFound is focused on protecting the planet by extending the life cycle of oversized retail products. Founded with a mission to bring a circular future to all retailers, FloorFound’s end-to-end recommerce platform and expansive warehouse network simplifies the complexities of oversized returns and resale, coordinating pickup and item inspection to marketing, sales and revenue collection. Joybird, Home Floyd, Burrow and Inside Weather rely on FloorFound to power their resale storefronts and drive traffic through the FloorFound Marketplace. With FloorFound, large objects can find new life and create new joy. For more information, visit https://floorfound.com/.

SOURCE FloorFound

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